Refund and Cancellation Policy

Refund window

Customers may request a product refund within 7 calendar days of the initial purchase, unless a longer period is required by applicable law or expressly shown at checkout. Approved refunds are returned to the original payment method.

EU, EEA and UK consumers

Eligible consumers generally have a statutory 14-day withdrawal right. For digital content delivered immediately, that right may cease after access begins only where the customer expressly requested immediate delivery and acknowledged the resulting loss of the withdrawal right at checkout. If the required acknowledgment was not obtained, applicable statutory rights continue.

Renewals

Customers may cancel at any time before the next renewal. Cancellation prevents future charges and does not ordinarily create a prorated refund for a term already started. If a duplicate, unauthorized or incorrect charge occurs, contact support promptly so it can be investigated.

Access or delivery issues

If access is not delivered after confirmed payment, Koopfy will first attempt to restore access or correct the entitlement. If delivery cannot be completed within a reasonable period, the affected purchase is eligible for a refund.

How to request

• Email support@koopfy.com from the purchase email.
• Include the order reference and a concise description of the issue.
• Allow 24–48 business hours for an initial response.
• Bank posting time after approval depends on the original payment method.

Abuse and legal rights

Fraudulent use, material policy violations or consumption of non-refundable usage after clear disclosure may affect eligibility to the extent permitted by law. Nothing in this policy limits mandatory consumer rights.